What to include
A strong support request gives the team enough operational context to understand the workflow, not just the page name.
- Business name, branch and relevant module
- What the team expected to happen
- The record, order, product, supplier or customer affected
Implementation support
Ordello support is most useful when it is tied to how your business actually runs: tills, branches, suppliers, stock locations, production steps, phone calls, invoices and finance handoffs.
- Branch and user structure
- Product, stock and supplier setup
- Workflow reviews for quotes, orders, purchasing and production
Operational questions
For day-to-day questions, describe the workflow and the point where the team loses visibility. That helps support separate setup questions from product behaviour and data issues.
- Sales, customer and phone-order activity
- Stock, receiving and replenishment records
- Quotes, invoices and QuickBooks-connected finance context