Privacy policy

1. Who we are

This Service is provided by Clickshow Ltd ("Clickshow", "we", "us"), a company providing call analytics, dashboards and simple CRM functionality for businesses. This policy describes how we handle personal data in connection with that Service.

2. What data we collect

Depending on how you use the Service, we may process the following categories of personal data:

• Account data — such as your name, email address, login credentials and business details.
• Customer records — contact details you store in the dashboard (for example names, phone numbers, email addresses, notes and postal addresses for your own customers).
• Call and PBX metadata — such as caller and called numbers, extension numbers, call direction, timestamps, call duration and basic call status (answered, missed, voicemail).
• Integration data — identifiers and contact details we retrieve from integrated services such as QuickBooks Online, where you have explicitly connected those services.
• Technical data — IP addresses, browser/user agent, basic logs and diagnostic events that help us keep the Service secure and reliable.

3. How we use personal data

We use personal data for the following purposes:

• To provide and operate the dashboard, including displaying live and historical call activity;
• To match inbound and outbound calls to customer records so that names and context can be shown in the UI;
• To provide owner-facing CRM features such as customer workspaces and notes;
• To provide integrations you choose to enable (for example importing customers from QuickBooks);
• To maintain the security, performance and reliability of the Service, including logging and auditing;
• To communicate with you about the Service, including important notices, updates or changes to this policy.

4. Legal bases

Where data protection law requires a legal basis (for example under UK GDPR), we generally rely on the following bases:

• Performance of a contract — to provide the Service to you and fulfil our obligations under any agreement we have with you;
• Legitimate interests — to maintain and improve the Service, keep it secure, prevent abuse and support our business operations, provided those interests are not overridden by your rights;
• Consent — where we rely on your explicit consent for a specific activity; you can withdraw consent at any time.

5. How we share data

We do not sell personal data. We may share data with:

• Service providers who host the application, provide storage, monitoring, logging, analytics or other technical services necessary to run the dashboard;
• Integration partners such as QuickBooks Online, but only where you have connected your account and authorised data exchange;
• Professional advisers (for example legal, accounting, security advisers) where reasonably necessary;
• Authorities where we are legally required to do so, or where we need to protect our rights, users or the public.

6. International transfers

The Service may be hosted or processed in countries outside your own, including outside the UK or EEA. Where we transfer personal data internationally, we will take appropriate steps to ensure an adequate level of protection, such as using standard contractual clauses or other safeguards recognised by law.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy or as required by law. Retention periods may vary depending on the type of data (for example log data may be kept for a shorter period than customer records). We may anonymise data so that it is no longer associated with an identifiable person, in which case we may use it without further notice.

8. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no system is completely secure and we cannot guarantee absolute security. You are responsible for keeping your login credentials safe and notifying us promptly if you suspect unauthorised access.

9. Your rights

Depending on where you are located, you may have some or all of the following rights:

• To access the personal data we hold about you;
• To request correction of inaccurate or incomplete data;
• To request deletion of your data in certain circumstances;
• To object to or restrict certain types of processing;
• To withdraw consent where processing is based on consent;
• To lodge a complaint with a data protection authority.

You can exercise many of these rights by contacting us using the details below. For data we process on behalf of our business customers (for example, their customer records), we may redirect you to that business, as they act as the main controller of that data.

10. Third-party services

Our Service may link to or integrate with third-party services (such as telephony platforms or QuickBooks). Those services are operated independently of Clickshow and their privacy practices are governed by their own policies. We encourage you to review those policies before connecting or using any third-party service.

11. Children

The Service is intended for business users and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Service after any update constitutes your acceptance of the revised policy.

13. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact Clickshow Ltd using the contact details in the dashboard or on our main website.