Ordello
Ordello hospitality operations platform

Hospitality software for kiosks, handhelds, phones, QR ordering and kitchen flow.

Connect self-service kiosks, cashier POS, payment terminals, mobile ordering, QR table service, delivery apps and kitchen operations into one operational flow.

Ordello Pay Unified payments

Kiosk, counter, table and delivery transactions settle back into one operational view.

£14.80 Table 12 paid
Ordello smart countertop payment terminal
Smart countertop
Ordello compact contactless payment reader
Compact reader
Ordello PIN pad payment reader
PIN pad reader
Ordello Tap to Pay phone payment screen
Tap to Pay
Ordello payment range

Countertop, handheld, mobile reader and Tap to Pay support for busy service teams.

Tap Chip & PIN Tableside Kiosk

Self-Service Kiosks (SSKs)

Guests place orders independently with integrated payments and upsell prompts.

Customer using a Maple and Bean self-service kiosk

POS with Cashier

Fast counter ordering with connected kitchen routing, table management and time-based menus.

Restaurant point of sale terminal

Handheld Tablets

Staff take orders tableside with live sync to kitchen and stock.

Tablet point of sale device on a restaurant table

QR Table Ordering

Guests scan, browse, order and pay directly from the table.

QR code table ordering sign in a coffee shop

Phone Orders

Capture delivery and collection orders with customer history linked.

Takeaway food bag handoff for phone and collection orders

3rd Party Integrations

Uber Eats, Just Eat and Deliveroo orders feed into one routed order queue.

Food delivery couriers with delivery bags
02 Workflow

Plan the workflow around your operation.

Ordello captures orders from every source, splits them by item, and routes each part through the stations and status screens you choose.

Incoming order sources
SSK
Web
POS
3rd Party Apps Uber Eats, Just Eat, Deliveroo
Table Service

Ordello
Order Flow

One platform. One live workflow.

Order context

Ordello keeps the order context attached while items split into the routes below.

Item workflows
Drinks flow Coke
Item captured
Burger flow Burger
Grill terminal Assemble
Pizza flow Pizza
Make line Oven Timed stage Cutting Print label
Merge prepared items
Order ready to assemble

Prepared items merge back into the same customer order before final handout.

Final station and live visibility
Assemble & collect station Operator-facing (for staff)
Ordello 10:42

Ready to hand out

Hand over to the customer

Order #1042 4 items
Coke DRINKS1x
Burger meal BURGER FLOW1x
Pizza order PIZZA FLOW1x
Customer order status screen Customer-facing (on-site display)
Ordello Live
Order #1042Ready to collect
Order #1041In oven
Order #1040Assembling
Order #1039At grill

Thank you!

Configurable workflow stations
Kitchen
Prep
Pass
Dispatch
Assemble & Collect
Factory Flow

Design stations that match your operation. Add, remove or reorder to build the workflow that works for you.

Capture from every channel

SSK, Web, POS, Apps and Table Service.

Split orders automatically

By item, rules and operational context.

Build the workflow that fits your operation

Configure stations and routes to match how your kitchen and team work.

Ordello hospitality order flow showing source channels, item routes, assemble and collect, and customer status screens Open full workflow image
Use the full workflow map when you want to review the whole hospitality order journey in one view.

Faster Throughput

Reduce queue pressure across kiosks and counter service.

Better Kitchen Visibility

Live prep status from order capture to fulfilment.

Multi-Channel Sync

Phone, app and 3rd party integrations operate in one flow.

Reduced Errors

Modifiers and routing stay attached to each order.

Faster Table Turns

QR and handheld ordering speeds up service.

Connected Reporting

Track sales, prep times and channel performance centrally.

POS & Cashier

Morning and afternoon menus can link into the same POS.

Self-Service Kiosks

Large-format customer ordering flows.

Handheld Tablets

Mobile order taking for staff.

QR Ordering

Table ordering and pay-at-table journeys.

Kitchen Display System (KDS)

Intelligent kitchen flow and station routing.

Explore Kitchen Display

3rd Party Integrations

Uber Eats, Just Eat and Deliveroo channel sync.

Delivery Workflow

Pickup, packing, dispatch and driver handoff queues.

Track Your Fleet

Live in-house driver, route and handoff visibility.

Call & Phone Orders

Collection and delivery workflows.

Staff & HR Sign-In

Clock-in and role-aware access for service teams.

Reporting & Stock

Sales, menu usage and operational analytics.

KITCHEN OPERATIONS PLATFORM

Run a faster, smarter kitchen

Real-time visibility, automated routing, and seamless coordination from prep to dispatch.

Kitchen Display System
Live service

Burgers

3
#1022 Cheeseburger 04:12
#1033 Double Burger 03:26
#1041 Bacon Burger 00:38

Fries

3
#1031 Fries Large 01:40
#1034 Sweet Potato Fries 02:46
#1050 Fries Small 00:26

Drinks

3
#1032 Coke 01:00
#1035 Milkshake 02:50
#1052 Lemonade 00:44

Assembly

3
#1022 Cheeseburger 01:05
#1031 Fries Large 00:45
#1044 Double Burger 00:18
Orders are flowing smoothly. All stations on track.

Intelligent Kitchen Flow

Automatically split orders and route to the right stations at the right time.

Prep Visibility

Track make, bake, grill, fry, drinks, assembly and QC stages in real time.

Driver Coordination

Keep collection and delivery teams aligned with live dispatch visibility.

Fulfilment Status

Front-of-house always sees real-time kitchen progress and order readiness.

Every order. Every stage. Always in sync.

Make → Bake

Pizza, pastries and baked sides move from prep to oven automatically.

Grill → Fry

Burger mains and hot sides are timed together before assembly.

Drinks → Assembly

Barista, soft drink and shake screens sync with bagging or table service.

Pack → Dispatch

Delivery and collection orders move through packing, QC and handoff.

Built for speed. Designed for clarity. Loved by teams.
  • Real-time updates
  • Role-based views
  • Scales with your business
Explore the full Kitchen Display flow
Restaurant interior with tables and warm lighting

Single Site Operators

Simple workflows for independent restaurants.

Customer using a Maple and Bean self-service kiosk

Multi-Site Groups

Shared menus, pricing and reporting controls.

Food bag prepared for collection or delivery

Dark Kitchens

Delivery-first operational routing.

Chef cooking in a restaurant kitchen

Franchise Operations

Central visibility with local fulfilment control.

Ready to connect every part of service?

From kiosks and QR ordering to intelligent kitchen routing and 3rd party integrations - run hospitality operations from one connected platform.